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Paychex, Inc.

Thomas Golisano founded Paychex in Rochester, New York, in 1971 with one employee and forty clients. It started as a single operation and expanded through franchise agreements and joint ventures until the company consolidated in 1979. In 1983, Paychex went public. Today, the company has more than 6,000 employees nationwide, operates in more than 100 locations, and serves approximately 350,000 clients. The organization's purpose is service. Paychex is a national payroll processing and payroll tax preparation company for small- to medium-sized businesses. While payroll is the core business, the company also provides human resources products and services, including Section 125 cafeteria plans, 401(k) recordkeeping services, employee handbooks, and insurance services. The organization's goals are financial performance, employee development, and exceptional customer service.

The organization's dedication to employee development is most clearly seen through the Paychex Training and Development Center. Our mission is to create and develop partnerships with organizational leaders to facilitate success by listening to and anticipating the organization's goals. The Training and Development Center impacts the professional development of all Paychex employees through programs that develop product, technical, sales, customer service, management, and career planning skills.

Courses are developed, revised, and implemented by the staff of approximately 40 employees within the Training and Development Center. Courses are delivered in a classroom setting at the Paychex Corporate Headquarters in Rochester, New York. Trainers come to the organization with extensive backgrounds in education, training, and instructional design as well as expertise in the main subject areas of sales, customer service, management, and/or computer systems. All participants are current Paychex employees, and most are newly hired with the exception of the multilevel management development programs.



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